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Unified Communication as a Service Market (UCaaS) Analysis- Industry Size, Share, Research Report, Insights, Covid-19 Impact, Statistics, Trends, Growth and Forecast 2022-2030

Published Date: July, 2022
No of Pages: 172
Delivery Format: PDF + Excel

$2,950.00

UCaaS Market: Cloud-based solutions collaborating with businesses can help them grow exponentially.

Stakeholders in business organizations are constantly looking for flexible, scalable, and secure unified communication-as-a-service (UCaaS) platforms that help them stay ahead of the competition. These platforms provide great value for business organizations by quickly adapting and deploying new functions and features.

UC PaaS (Platform as a Service) is a platform that allows cloud-based computing to be efficient. Since UC PaaS is anticipated for high growth in the number of subscribers, with an estimate of ~12.5 million users by the year 2027, market players in the unified communication-as-a-service market are making investments to integrate multimedia communication methods such as video meetings, telephony, and other collaborative tools in one single platform to allow easy operation for users.

Service providers can benefit from investments in research and development in unified communications as a service marketplace and dialogue with consumers to develop unique functions and features within UCaaS platforms. Popular technologies such as voice assistance, artificial intelligence, and machine learning empower users to use their unified communications-as-a-service platforms to their full potential for exponential growth opportunities.

UCAS Market – Strategic Partnerships Lead to Unique Value-added Features

Players operating in the unified communication-as-a-service market are strategizing partnerships to develop simplified subscription plans for the growing sector of mid-market and large enterprises. These plans are transparent and easy to use for partners and business stakeholders.

Since users do not want to get involved in the added costs and complexities of on-premise technology, they are demanding a one-package-meets-all platform that provides them with all the communication ingredients. This includes the flexibility to move technology to the cloud.

The UCaaS market players also offer value-added services that help small and medium-sized businesses (SMEs) transition from traditional to cloud-based computing. This can be combined with financial and business benefits for businesses. Cloud solutions are being introduced by players in the unified communications as a service market. They can be integrated with existing hosted services.

For example, Cisco Broad Soft, a multinational technology conglomerate in the United States, collaborated with Cisco Broad Soft, a global communication company, has partnered with a leading American multinational technology conglomerate to offer users full enterprise calling. This is called Cisco Broad Cloud Calling. It can be used for existing hosted models.

To sustain market competition, leverage operational flexibility and virtual reality.

The unified communications-as-a-service market is moderately consolidated, which pressures emerging market players to come up with ground-breaking innovations. In the next few years, UCaaS will see natural language processing, sentiment analysis, and conversations using artificial intelligence (AI) gain more prominence. AI is not yet widely used in organizations. Only a handful of cases have AI successfully applied to work efficiency or other collaborative activities. Market players are creating communication opportunities using virtual reality (VR) to increase visibility and interaction among users.

As a result, small vendors are more likely to adapt to new paradigms and prioritize shifts in response to changing user needs than large market players. Small service providers have limited spending capabilities and are therefore less likely to be able to compete with large market players. To stay competitive, small vendors are looking to upgrade with AI-enabled pricing packages that take advantage of AI.

Unified Communication as a Service Market Report Scope and Segmentation

ATTRIBUTESDETAILS
ESTIMATED YEAR2022
BASE YEAR2021
FORECAST YEAR2030
HISTORICAL YEAR2017-2021
UNITValue (USD Million/Billion)
BY REGIONNorth America, Europe, Asia Pacific, Latin America, Middle East and Africa

Analysts Analysts

The unified communications-as-a-service market is expected to grow at a staggering CAGR of ~36% during the forecast period. One industry trend is consolidation through partnerships. This includes large market players taking over smaller industry veterans. LogMeIn, a provider of cloud-based connectivity and software services, announced in March 2019 a partnership with Jive. Enterprise software services provider, Jive, enables visual dialogue between users and other unified communication (UCC) solutions. Although AI is not practical in UCaaS applications, innovative price packages and virtual realities can help bridge this gap. Market players need to focus on customer interactions to build tools that enable clients to respond to their inquiries and requests efficiently.

Unified Communication-as-a-Service (UCaaS) Market in Brief

  • The global unified communication-as-a-service (UCaaS) market is projected to expand at a CAGR of ~36% between 2019 and 2027.
  • The global unified communication-as-a-service market is estimated to be driven by increased demand for enterprise mobility and a mobile workforce. Major players are now focusing on improving customer communication over the Internet to consolidate their market share to increase their reach.
  • The global unified communication-as-a-service market is anticipated to reach a value of ~US$ 20 Bn by the end of 2019 and expand to a value of ~US$ 235 Bn by 2027.
  • North America is the largest market for UCaaS worldwide. It is anticipated to maintain its dominance of the global unified communication-as-a-service market during the forecast period, followed by Europe. In terms of revenue, the unified communication-as-a-service market in North America is estimated to reach a value of ~US$ 10 Bn by the end of 2019 and is likely to sell ~32 million units seats by the end of 2019.
  • The unified communications-as-a-service markets in the Asia Pacific and South America are expected to expand at moderate growth rates during the forecast period.

UCaaS Market – Definition

  • The unified communications-as-a-service market report provides an analysis of the global UCaaS market for 2017-2027, wherein 2018 is the base year and 2019 to 2027 is the forecast period. Historical information has been added for 2017.
  • The study on the unified communication-as-a-service market would help clients in understanding the adoption analysis of UCaaS among different deployment models such as UC PaaS, UC SaaS, and UC IaaS; and based on services such as telephony services, contact center services, UC application services, and collaboration services; and also adoption in large enterprises, small & medium enterprises (SMEs), and the public sector. There are also deployment models like managed and hosted and delivery models like standalone services and integrated services.

North America to Rule the Global UCaaS Market

  • The hosted segment accounted largely for the UCaaS market in North America in terms of its deployment model. This is due to the presence of large cloud service providers like IBM Corporation in the region.
  • In 2018, the US$6 Bn value of the hosted UCaaS segment in North America’s UCaaS market was reported. It is expected to rise to US$ 89 billion by 2027.
  • The UC PaaS section of the UCaaS North American market was valued at US$2 Bn in 2018. and is expected to grow at a CAGR of 33% by 2027.

The UCaaS Market: Key Growth Drivers

  • There is a growing demand for enterprise mobility. Global studies have shown a significant increase in mobile workers. This driver will significantly impact the forecast period as businesses plan to expand operations in developing regions like the Asia Pacific and Middle East & Africa.
  • The multiple benefits of UCaaS solution adoption encourage higher adoption. The deployment of UCaaS has allowed enterprises to lower their CAPEX for hardware installation. It also helps organizations increase their focus on revenue-generating operations by eliminating the need to hire and retain operational staff to manage their communication equipment.
  • Mobile devices are increasingly popular: Tablets and smartphones support video & audio conferencing and IM. Social networking is possible via PBX mobile extensions or software clients. To extend enterprise UCC functionality, which was previously only available through softphones and desktop phones, most IP-PBX vendors have integrated voice into UCC portfolios. This allows them to reach mobile clients, tablets, cell phones, and smartphones.

The Key Challenge for UCaaS Market Players

  • Low adoption rate by SMEs of UCaaS solutions due to lack of awareness: With the advent of cloud computing, the process of building, testing and deploying business applications has dramatically changed. Small, medium, and large businesses prefer cloud solutions due to their simplicity, reliability, agility, scalability, ease of use, and reliability. SMEs are reluctant to integrate cloud solutions into their businesses because they worry that these solutions may not be compliant with current data regulations and standards.

UCaaS Market – Landscape of Competition

  • Microsoft Corporation is a major investor in R&D. In 2016, the company invested US$ 12.0 billion, US$ 13.0 billion in 2017, and US$ 14.7 billion in 2018,
  • Microsoft Corporation announced in May 2019 a joint venture with Share Web, located in Sherbrooke (Canada), a major provider of cloud-based services. The two companies created the Share Web UCaaS connector.

UCaaS Market – Company Profile Snapshot

  • Hewlett Packard Enterprise Development LLC: Hewlett-Packard, a global leader in technology, provides software, solutions, and products to individuals and medium-sized, large, and large businesses. The company’s products and services are available to various sectors, including education, healthcare, and government.
  • Microsoft Corporation Founded in 75, Microsoft Corporation is a leader in the production, licensing, marketing and sale of software, personal computers or services, and consumer electronics. Its products include video games and mobile devices. Azure is a set of cloud services that IT professionals and developers can use to manage, develop and deploy applications via their global network.
  • Verizon Communications, Inc., Founded in 80, is a global provider of integrated solutions for businesses and offers innovative communication and technology solutions. Verizon Communications offers 5G, 4G, broadband & fibre, media & tech, IoT, and LTE services.

Other major players in the global unified communication-as-a-service market profiled in the report include

  • Alcatel-Lucent SA (Nokia)
  • Avanade, Inc.
  • 8×8, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • Fuze, Inc.
  • Polycom, Inc.
  • Unify, Inc.
  • West Corporation
  • Avaya, Inc.

Unified Communication-as-a-Service (UCaaS) Market – Scope of the Report

The latest study collated and published by MarkWide Market Research (MWR) analyzes the historical and present-day scenario of the global unified communication-as-a-service (UCaaS) market to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends creating the landscape for the future growth of the unified communication-as-a-service market to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the unified communication-as-a-service market will progress from 2019-2027.

This report provides detailed information about the market and helps companies in this market make strategic decisions. MWR’s study also elaborates on the significant changes that are highly anticipated to configure the expansion of the unified communication-as-a-service market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the unified communication-as-a-service market and estimate statistics related to the market progress in terms of value (US$ Mn).

This report provides a detailed analysis of the UCaaS market, key information, and a competitive outlook. The report mentions the company profiles of key players currently dominating the unified communication-as-a-service market, wherein various development, expansion, and winning strategies practiced and executed by leading players have been presented in detail.

Key Questions Answered by MWR’s Report On the UCaaS Market

The report provides detailed information about the unified communication-as-a-service market based on comprehensive research on various factors that play a key role in accelerating the market’s growth potential. The report provides answers to important questions for companies operating in the market and innovative ways to set a benchmark in the UCaaS sector. This will help them to make strategic decisions and target-driven actions.

  • What are the main drivers and constraints of the UCaaS marketplace
  • What are the emerging and current trends in the UCaaS industry
  • What will the unified communication-as-a-service market be from 2019 to 2027
  • Which segment will grow the fastest
  • Which service will grow the fastest
  • Which companies are leaders in the global UCaaS industry
  • What strategies are being used by companies in the UCaaS sector

What is Research Methodology UCaaS Market

The research methodology adopted by analysts for combining the unified communication-as-a-service market report is based on detailed primary and secondary research. With the help of in-depth insights into the industry-affiliated information obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the unified communication-as-a-service market.

Analysts interviewed investors, brand managers and vice presidents as part of the primary research phase. Based on data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the unified communication-as-a-service market.

Analysts analyzed various annual reports, white papers, industry associations publications and company websites in secondary research to better understand the UCaaS marketplace.

Unified Communication-as-a-service Market Segmentation

MWR’s research study assesses the unified communication-as-a-service market on the basis of deployment model, service, end user, delivery model, and region. This report outlines the market dynamics and the progressive trends that are affecting the growth prospects for the UCaaS industry.

Deployment ModellManaged

Hosted

  • UC SaaS
  • UC PaaS
  • UC IaaS
ServiceTelephony Services

Contact Center Services

UC Application Services

Collaboration Services

End UserLarge Enterprises

Small and Medium Enterprises (SMEs).

Other

Public Sector

Delivery ModelStand-alone services

Integrated Services

Region
  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • Italy
    • France
    • UK
    • Spain
    • Poland
    • Russia
    • The Netherlands
    • Norway
    • Czech Republic
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Indonesia
    • Malaysia
    • Thailand
    • Singapore
    • Australia & New Zealand
    • Rest of Asia Pacific
  • South America
    • Brazil
    • Argentina
    • Colombia
    • Rest of South America
  • The Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
    • Northern Africa
    • Rest of MEA

 

Table of Contents

1. Preface
1.1. Market Scope
1.2. Market Segmentation
1.3. Key Research Objectives
2. Assumptions and Research Methodology
2.1. Market Taxonomy – Segment Definitions
2.2. Research Methodology
2.2.1. List of Primary and Secondary Sources
2.3. Key Assumptions for Data Modeling
3. Executive Summary: Global Unified Communication-as-a-Service (UCaaS) Market
4. Market Overview
4.1. Introduction
4.2. Technology Roadmap
4.3. Market Factor Analysis
4.3.1. Porters Five Forces Analysis
4.3.2. PESTEL Analysis
4.3.3. Ecosystem Analysis
4.4. Market Dynamics (Growth Influencers)
4.4.1. Drivers
4.4.2. Restraints
4.4.3. Opportunities
4.4.4. Impact Analysis of Drivers & Restraints
4.5. Regulations and Policies ? By Region
4.6. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, 2012 – 2027
4.6.1. Market Revenue Analysis (US$ Bn and Seats (Million)] 4.6.1.1. Historic Growth Trends, 2012-2018
4.6.1.2. Forecast Trends, 2019-2027
4.7. Market Opportunity Analysis? (By Region/Country (Global/North America/Europe/Asia Pacific/Middle East & Africa/South America)
4.7.1. By Region/Country
4.7.2. By Deployment Model
4.7.3. By End User
4.7.4. By Service
4.7.5. By Delivery Model
4.8. Competitive Scenario and Trends
4.8.1.? Unified Communication-as-a-Service (UCaaS) Market Concentration Rate
4.8.1.1. List of New Entrants
4.8.2. Mergers & Acquisitions, Expansions
4.9. Market Outlook
5. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Deployment Model
5.1. Overview and Definitions
5.2.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 – 2027
5.2.1. Managed
5.2.2. Hosted
5.2.2.1. UC SaaS
5.2.2.2. UC PaaS
5.2.2.3. UC IaaS
6. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Service
6.1. Overview and Definition
6.2.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 – 2027
6.2.1. Telephony Services
6.2.2. Contact Center Services
6.2.3. UC Application Services
6.2.4. Collaboration Services
7. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by End User
7.1. Overview and Definitions
7.2.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 – 2027
7.2.1. Small & Medium Enterprises
7.2.2. Large Enterprises
7.2.3. Public Sector
7.2.4. Others
8. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Delivery Model
8.1. Overview and Definitions
8.2.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 – 2027
8.2.1. Stand-alone Services
8.2.2. Integrated Services
9. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Region
9.1. Key Regional Analysis
9.2.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Region, 2017 – 2027
9.2.1. North America
9.2.2. Europe
9.2.3. Asia Pacific
9.2.4. Middle East & Africa
9.2.5. South America
10. North America Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast?
10.1. Key Findings
10.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 – 2027
10.2.1. Managed
10.2.2. Hosted
10.2.2.1. UC SaaS
10.2.2.2. UC PaaS
10.2.2.3. UC IaaS
10.3.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 – 2027
10.3.1. Telephony Services
10.3.2. Contact Center Services
10.3.3. UC Application Services
10.3.4. Collaboration Services
10.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 – 2027
10.4.1. Small & Medium Enterprises
10.4.2. Large Enterprises
10.4.3. Public Sector
10.4.4. Others
10.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 – 2027
10.5.1. Stand-alone Services
10.5.2. Integrated Services
10.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 – 2027
10.6.1. The U.S.
10.6.2. Canada
10.6.3. Rest of North America
11. Europe Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
11.1. Key Findings
11.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 – 2027
11.2.1. Managed
11.2.2. Hosted
11.2.2.1. UC SaaS
11.2.2.2. UC PaaS
11.2.2.3. UC IaaS
11.3.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 – 2027
11.3.1. Telephony Services
11.3.2. Contact Center Services
11.3.3. UC Application Services
11.3.4. Collaboration Services
11.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 – 2027
11.4.1. Small & Medium Enterprises
11.4.2. Large Enterprises
11.4.3. Public Sector
11.4.4. Others
11.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 – 2027
11.5.1. Stand-alone Services
11.5.2. Integrated Services
11.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 – 2027
11.6.1. Germany
11.6.2. UK
11.6.3. France
11.6.4. Rest of Europe
12. Asia Pacific Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
12.1. Key Findings
12.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 – 2027
12.2.1. Managed
12.2.2. Hosted
12.2.2.1. UC SaaS
12.2.2.2. UC PaaS
12.2.2.3. UC IaaS
12.3.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 – 2027
12.3.1. Telephony Services
12.3.2. Contact Center Services
12.3.3. UC Application Services
12.3.4. Collaboration Services
12.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 – 2027
12.4.1. Small & Medium Enterprises
12.4.2. Large Enterprises
12.4.3. Public Sector
12.4.4. Others
12.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 – 2027
12.5.1. Stand-alone Services
12.5.2. Integrated Services
12.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 – 2027
12.6.1. China
12.6.2. Japan
12.6.3. India
12.6.4. Australia
12.6.5. Rest of Asia Pacific
13. Middle East & Africa (MEA) Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
13.1. Key Findings
13.2. Key Findings
13.3. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 – 2027
13.3.1. Managed
13.3.2. Hosted
13.3.2.1. UC SaaS
13.3.2.2. UC PaaS
13.3.2.3. UC IaaS
13.4.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 – 2027
13.4.1. Telephony Services
13.4.2. Contact Center Services
13.4.3. UC Application Services
13.4.4. Collaboration Services
13.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 – 2027
13.5.1. Small & Medium Enterprises
13.5.2. Large Enterprises
13.5.3. Public Sector
13.5.4. Others
13.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 – 2027
13.6.1. Stand-alone Services
13.6.2. Integrated Services
13.7. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 – 2027
13.7.1. GCC
13.7.2. South Africa
13.7.3. Rest of MEA
14. South America Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
14.1. Key Findings
14.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 – 2027
14.2.1. Managed
14.2.2. Hosted
14.2.2.1. UC SaaS
14.2.2.2. UC PaaS
14.2.2.3. UC IaaS
14.3.? Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 – 2027
14.3.1. Telephony Services
14.3.2. Contact Center Services
14.3.3. UC Application Services
14.3.4. Collaboration Services
14.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 – 2027
14.4.1. Small & Medium Enterprises
14.4.2. Large Enterprises
14.4.3. Public Sector
14.4.4. Others
14.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 – 2027
14.5.1. Stand-alone Services
14.5.2. Integrated Services
14.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 – 2027
14.6.1. Brazil
14.6.2. Rest of South America
15. Competition Landscape
15.1. Market Player ? Competition Matrix
15.2. Market Revenue Share Analysis (%), by Company (2018)
16. Company Profiles
16.1. 8×8 Inc.
16.1.1. Business Overview
16.1.2. Financials
16.1.3. Recent Developments
16.1.4. Business Strategy
16.2. Alcatel-Lucent SA (Nokia)
16.2.1. Business Overview
16.2.2. Financials
16.2.3. Recent Developments
16.2.4. Business Strategy
16.3. Avanade Inc.
16.3.1. Business Overview
16.3.2. Financials
16.3.3. Recent Developments
16.3.4. Business Strategy
16.4. Avaya Inc.
16.4.1. Business Overview
16.4.2. Financials
16.4.3. Recent Developments
16.4.4. Business Strategy
16.5. Cisco Systems Inc.
16.5.1. Business Overview
16.5.2. Financials
16.5.3. Recent Developments
16.5.4. Business Strategy
16.6. Fuze Inc.
16.6.1. Business Overview
16.6.2. Financials
16.6.3. Recent Developments
16.6.4. Business Strategy
16.7. HP Development Company, L.P.
16.7.1. Business Overview
16.7.2. Financials
16.7.3. Recent Developments
16.7.4. Business Strategy
16.8. IBM Corporation
16.8.1. Business Overview
16.8.2. Financials
16.8.3. Recent Developments
16.8.4. Business Strategy
16.9. Microsoft Corporation
16.9.1. Business Overview
16.9.2. Financials
16.9.3. Recent Developments
16.9.4. Business Strategy
16.10. Polycom Inc.
16.10.1. Business Overview
16.10.2. Financials
16.10.3. Recent Developments
16.10.4. Business Strategy
16.11. Unify Inc. (Atos SE)
16.11.1. Business Overview
16.11.2. Financials
16.11.3. Recent Developments
16.11.4. Business Strategy
16.12. Verizon Communications Inc.
16.12.1. Business Overview
16.12.2. Financials
16.12.3. Recent Developments
16.12.4. Business Strategy
16.13. West Corporation
16.13.1. Business Overview
16.13.2. Financials
16.13.3. Recent Developments
16.13.4. Business Strategy
17. Key Takeaways

List of Tables

Table 1: Global UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017?2027
Table 2: Global UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017? 2027
Table 3: Global Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017?2027
Table 4: Global Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017?2027
Table 5: Global UCaaS Market Size (US$ Bn) Forecast, by Service, 2017?2027
Table 6: Global UCaaS Market Size Seats (Million) Forecast, by Service, 2017?2027
Table 7: Global UCaaS Market Size (US$ Bn) Forecast, by End User, 2017?2027
Table 8: Global UCaaS Market Size Seats (Million) Forecast, by End User, 2017?2027
Table 9: Global UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017?2027
Table 10: Global UCaaS Market Size Seats (Million) Forecast, by Delivery Model, 2017?2027
Table 11: Global UCaaS Market Size (US$ Bn) Forecast, by Region, 2017?2027
Table 12: Global UCaaS Market Size Seats (Million) Forecast, by Region, 2017?2027
Table 13: North America UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017?2027
Table 14: North America UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017?2027
Table 15: North America Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017?2027
Table 16: North America Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017?2027
Table 17: North America UCaaS Market Size (US$ Bn) Forecast, by Service, 2017?2027
Table 18: North America UCaaS Market Size Seats (Million Units) Forecast, by Service, 2017?2027
Table 19: North America UCaaS Market Size (US$ Bn) Forecast, by End User, 2017?2027
Table 20: North America UCaaS Market Size Seats (Million Units) Forecast, by End User, 2017?2027
Table 21: North America UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017?2027
Table 22: North America UCaaS Market Size Seats (Million Units) Forecast, by Delivery Model, 2017?2027
Table 23: North America UCaaS Market Size (US$ Bn) Forecast, by Country, 2017?2027
Table 24: North America UCaaS Market Size Seats (Million Units) Forecast, by Country, 2017?2027
Table 25: Europe UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017?2027
Table 26: Europe UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017?2027
Table 27: Europe Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017?2027
Table 28: Europe Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017?2027
Table 29: Europe UCaaS Market Size (US$ Bn) Forecast, by Service, 2017?2027
Table 30: Europe UCaaS Market Size Seats (Million) Forecast, by Service, 2017?2027
Table 31: Europe UCaaS Market Size (US$ Bn) Forecast, by End User, 2017?2027
Table 32: Europe UCaaS Market Size Seats (Million) Forecast, by End User, 2017?2027
Table 33: Europe UCaaS Market Size (US$ Bn) Forecast, by Delive

Segmentation

Deployment ModellManaged

Hosted

  • UC SaaS
  • UC PaaS
  • UC IaaS
ServiceTelephony Services

Contact Center Services

UC Application Services

Collaboration Services

End UserLarge Enterprises

Small and Medium Enterprises (SMEs).

Other

Public Sector

Delivery ModelStand-alone services

Integrated Services

Major Companies

  • Alcatel-Lucent SA (Nokia)
  • Avanade, Inc.
  • 8×8, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • Fuze, Inc.
  • Polycom, Inc.
  • Unify, Inc.
  • West Corporation
  • Avaya, Inc.
  • Others

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