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Field Service Management Market Analysis- Industry Size, Share, Research Report, Insights, Covid-19 Impact, Statistics, Trends, Growth and Forecast 2022-2030

Published Date: July, 2022
No of Pages: 172
Delivery Format: PDF + Excel

$2,950.00

Description of the Report

Global field service management was valued at $4,000.00 million in 2020. It is expected to grow at a CAGR of 19.7% between 2021 and 2030.

Field service is usually dispatching employees or contractors to specific locations to install, repair or maintain equipment or systems. FSM (field service management) is a system that tracks various aspects of field operations. These components include inventory management, vehicle tracking, dispatching and billing. Field service management is designed to increase the productivity and deliverability of field service teams. FSM offers many key benefits, including access to customer information from anywhere, reduced operational overheads, fuel expenses, management and management of mobile workforce, improved customer satisfaction, and increased productivity.

The large-scale enterprise sector dominated the field service management industry in 2020 based on organizational size. This trend is expected to continue throughout the forecast period. This is due to enterprises adopting field service management to gain strategic and competitive advantages over their competition. It also allows large-scale industries quick and easy access to field operations, as there are many workers. Large companies use these solutions to manage and monitor field activity. This drives the market growth. The market is expected to grow most in the small and medium-sized enterprise segment, which is expected to continue over the forecast period. Small and medium-sized businesses are moving to digital platforms. These small businesses use field service management software to track client activity. This is what drives the global field service management market.

The deployment model determines which segment is dominant. In 2020, this was the case for the on-premise segment. This trend will continue during the forecast period. This is because of the many advantages that this deployment model offers, such as high data security and safety. The fastest growth is expected in the cloud segment over the next few years. Cloud deployments do not require investment in IT infrastructure because all data is stored on the cloud server. This increases the demand for field service management software in small and large organizations.

The report examines the potential growth, limitations, and market for field service management. Porter’s five force analysis is used to analyze the impact of different factors on the field management industry, including the bargaining power and competitive intensity of competitors, the threat of new entrants, the threat of substitutes and the bargaining power of buyers on market trends in field service management.

Segment Review

The market can be segmented by component, deployment, organization size, vertical industry, region, and other factors. The market can be divided by components into software and services. The solution segment can be sub-divided into schedule, dispatch, route optimization, customer management, work order management, inventory management, service contract management reporting & analytics, and customer management. Services can be divided into implementation & Integration, training & support and consultancy services. The market can be divided into cloud and on-premise, depending on how it is deployed. The market is divided into two types based on the size of the company: large and small and medium-sized enterprises (SMEs). The market can be divided into IT & telecom and healthcare & life sciences. It also includes manufacturing, banking, financial stocks, insurance, transportation & logistic, energy & utilities, construction, and other industries. The global field service management market has been analyzed by region across North America, Europe and Asia-Pacific.

The Field Service Management market trend

According to the COVID-19 field service management market forecast, the market for field service management was valued at $4819.00million in 2021. It is expected to grow at a CAGR of 19.7% between 2020 and 2030. The COVID-19 epidemic had a modest impact on the market for field service management. FSM software has been widely adopted, allowing projects to continue even when participants cannot travel. This pandemic has forced us to look for safer and more efficient methods of building roads, offices, and houses.

The global public health crisis has shown a strong demand for innovative methods to build roads, manufacture goods, and provide energy & utilities. Smart field service management uses smart field service management to address outdated techniques, inefficiency and environmental challenges. The market for field service management is expected to grow over the forecast period. This is because of the COVID-19 pandemic, which has caused problems such as low productivity, impacted margins and a drop in R&D investment. Therefore, manufacturing and, energy & utilities are forced to adopt field service management software sooner.

Top Influencing Factors

The key factors driving the market growth in field service management include an increased need for field tracking, increased mobility for real-time visibility and increased adoption of automation and digitalization in field services. The field service management market is booming due to the increased adoption of IoT and the Integration of AI, AR, and VR in field services. The market will be constrained by a shortage of skilled labour that can handle FSM and data security issues and dependence on manual methods.

Keep track of activities in the field globe.

Globally, there are approximately 20 million field technicians. This number is expected to rise over the forecast period. Field service companies recognize the importance of making sure that resources are accurately utilized for business purposes and that technicians/workers in the field perform their assigned tasks efficiently. Field service companies may find it difficult to locate the actual fieldwork site due to absences on the ground. Implementing a field service management system that integrates with ERP, CRM, and other systems can help field service providers achieve maximum efficiency and productivity.

Field service management software is driving the market. This software allows for easier tracking and timely completion of all jobs. FSM solutions are being increasingly adopted by field service organizations in order to increase customer satisfaction, differentiate their services, lower labour costs, improve overall productivity, and boost global market growth for global field service management.

Asia-Pacific is expected to be one of the most important regions.

Key Benefits for Stakeholders

  • This study will provide an in-depth analysis of the market share for field service management, along with future estimates and trends to help you understand the potential investment opportunities.
  • This section provides information about the market size for field service management, including key drivers, limitations, opportunities, and an analysis of their impact on it.
  • Porter’s Five Forces analysis illustrates the power of buyers and sellers in the field service management market.
  • To determine the potential field service management market, the quantitative analysis of field service management market share between 2020 and 2030 is presented.

Field Service Management Market Report Scope and Segmentation

ATTRIBUTESDETAILS
ESTIMATED YEAR2022
BASE YEAR2021
FORECAST YEAR2030
HISTORICAL YEAR2017-2021
UNITValue (USD Million/Billion)
BY REGIONNorth America, Europe, Asia Pacific, Latin America, Middle East and Africa

Key Market Segments

  • BY ORGANIZATION SIZE
    • Large enterprises
    • SMEs
  • BY COMPONENT
  • Solution
      • Route Optimization, Schedule, and Dispatch
      • Customer Management
      • Work Order Management
      • Inventory Management
      • Management of Service Contracts
      • Analytics and reporting
    • Other
  • Services
      • Integration & implementation
      • Support & Training
    • Consultancy services
  • BY INDUSTRY VERTICAL
    • IT & Telecom
    • Healthcare & life sciences
    • Manufacturing
    • BFSI
    • Transportation & Logistics
    • Energy & Utilities
    • Construction
    • Other
  • BY REGION
    • North America
      • US
      • Canada
      • Mexico
    • Europe
      • Germany
      • Italy
      • France
      • UK
      • Spain
      • Poland
      • Russia
      • The Netherlands
      • Norway
      • Czech Republic
      • Rest of Europe
    • Asia Pacific
      • China
      • Japan
      • India
      • South Korea
      • Indonesia
      • Malaysia
      • Thailand
      • Singapore
      • Australia & New Zealand
      • Rest of Asia Pacific
    • South America
      • Brazil
      • Argentina
      • Colombia
      • Rest of South America
    • The Middle East & Africa
      • Saudi Arabia
      • UAE
      • South Africa
      • Northern Africa
      • Rest of MEA
  • BY DEPLOYMENT
    • On-Premise
    • Cloud

Key Market Participants

  • COMARCH SA
  • IFS AB
  • INFOR
  • MICROSOFT CORPORATION
  • ORACLE CORPORATION
  • OVERIT
  • PRAXEDO
  • SALESFORCE.COM INC
  • SAP SE
  • SERVICEMAX

1 INTRODUCTION OF GLOBAL FIELD SERVICE MANAGEMENT MARKET
1.1 Overview of the Market
1.2 Scope of Report
1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH
3.1 Data Mining
3.2 Validation
3.3 Primary Interviews
3.4 List of Data Sources

4 GLOBAL FIELD SERVICE MANAGEMENT MARKET OUTLOOK
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis

5 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT
5.1 Overview
5.2 Work Order Management
5.3 Inventory Management
5.4 Customer Management
5.5 Mobile Field Service Management
5.6 Schedule, Dispatch & Route Optimization
5.7 Billing, Invoicing & Mobile Payments
5.8 Others

6 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE
6.1 Overview
6.2 On-premises
6.3 Cloud

7 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL
7.1 Overview
7.2 BFSI
7.3 Manufacturing
7.4 Telecom & IT
7.5 Retail
7.6 Transportation & Logistics
7.7 Healthcare
7.8 Others

8 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY GEOGRAPHY
8.1 Overview
8.2 North America
8.2.1 U.S.
8.2.2 Canada
8.2.3 Mexico
8.3 Europe
8.3.1 Germany
8.3.2 U.K.
8.3.3 France
8.3.4 Rest of Europe
8.4 Asia Pacific
8.4.1 China
8.4.2 Japan
8.4.3 India
8.4.4 Rest of Asia Pacific
8.5 Rest of the World
8.5.1 Latin America
8.5.2 Middle East & Africa

9 GLOBAL FIELD SERVICE MANAGEMENT MARKET COMPETITIVE LANDSCAPE
9.1 Overview
9.2 Company Market Ranking
9.3 Key Development Strategies

10 COMPANY PROFILES

10.1 Accruent
10.1.1 Overview
10.1.2 Financial Performance
10.1.3 Product Outlook
10.1.4 Key Developments

10.2 . Acumatica
10.2.1 Overview
10.2.2 Financial Performance
10.2.3 Product Outlook
10.2.4 Key Developments

10.3 Astea
10.3.1 Overview
10.3.2 Financial Performance
10.3.3 Product Outlook
10.3.4 Key Developments

10.4 ClickSoftware
10.4.1 Overvi

  • BY ORGANIZATION SIZE
    • Large enterprises
    • SMEs
  • BY COMPONENT
  • Solution
      • Route Optimization, Schedule, and Dispatch
      • Customer Management
      • Work Order Management
      • Inventory Management
      • Management of Service Contracts
      • Analytics and reporting
    • Other
  • Services
      • Integration & implementation
      • Support & Training
    • Consultancy services
  • BY INDUSTRY VERTICAL
    • IT & Telecom
    • Healthcare & life sciences
    • Manufacturing
    • BFSI
    • Transportation & Logistics
    • Energy & Utilities
    • Construction
    • Other
  • COMARCH SA
  • IFS AB
  • INFOR
  • MICROSOFT CORPORATION
  • ORACLE CORPORATION
  • OVERIT
  • PRAXEDO
  • SALESFORCE.COM INC
  • SAP SE
  • SERVICEMAX

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