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Siam Market ( Service Integration and Management ) Analysis- Industry Size, Share, Research Report, Insights, Covid-19 Impact, Statistics, Trends, Growth and Forecast 2022-2030

Published Date: July, 2022
No of Pages: 153
Delivery Format: PDF + Excel

$2,950.00

MWR expects the global Service Integration and Management (SIAM) market size to grow from USD 3.7 billion in 2018 to USD 4.9 billion by 203o, at a Compound Annual Growth Rate (CAGR) of 5.7% during the forecast period. Major growth drivers for the market include increasing complexities of service management and a growing demand for multi-vendor outsourcing.

Infrastructure technology solution segment to hold a larger market size during the forecast period

The infrastructure segment is considered a mature technology solution, as IT enterprises have a well-established IT operations unit setup. The implementation of the infrastructure solution has increased, owing to a growing number of advanced technologies, an increasing need to automate business processes, and a high focus on productivity. The segment plays a critical role in business transformation, as it provides essential infrastructure, including network and mobility to enterprises for resisting competently in case of heterogeneous and complex dynamic requirements of commercial customers.

SIAM Market Report Scope and Segmentation

ATTRIBUTESDETAILS
ESTIMATED YEAR2022
BASE YEAR2021
FORECAST YEAR2030
HISTORICAL YEAR2017-2021
UNITValue (USD Million/Billion)
BY REGIONNorth America, Europe, Asia Pacific, Latin America, Middle East and Africa

North America to hold the largest market size during the forecast period

North America is projected to hold the largest market size and continue to dominate the global SIAM market during the forecast period. Major growth factors for the market in the region include the early and increasing adoption of cloud, commoditization of IT operations, and progression of third-party platforms, such as social, mobile, analytics, and IoT. As several companies based in the US are expanding their presence across the globe, they need to outsource several of its services to provide effective and efficient services to their global clients. The need for outsourcing of services has led them to adopt SIAM solutions to manage multiple vendors. Hence, many vendors in North America aim to provide SIAM solutions as an integral part of their system with enhanced mobility.

North America is estimated to hold the largest market size in 2018, whereas APAC is projected to grow at the highest CAGR in the global SIAM market as the region is witnessing the increasing adoption of new technologies, and APAC organizations are rapidly adopting SIAM solutions to enhance their overall operational efficiency and reduce operational costs. Moreover, APAC has always been a lucrative market for SIAM solution vendors.

Key Service Integration and Management Market Players

IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). Other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France).

Key Market Dynamics in Service Integration and Management Market

Increasing complexities of service management

Owing to the increasing computing needs, the size and complexities of IT infrastructure are growing rapidly. These needs are fulfilled by bigger and better network, and server and storage equipment. Relying on integrated service providers for various business requirements is economical, and results in delivering quality services. The increasing number of service providers has helped increase the benchmark of qualitative services and growing competition favorably helped the market grow. With a large number of service providers, the need to efficiently manage all services has gained significant importance. Today, most of the service integrations in organizations are carried out internally, resulting in disproportionate growth of IT departments. For this reason, many clients prefer a single vendor to efficiently manage their outsourced services. Service integration enables enterprises to focus on their core business activities, and save their infrastructural and operational costs by optimally using the resources at disposal. With an increase in the complexities of technology solutions, most of the organizations look for better tools and applications to automate event correlation, and remediate and monitor their performance. These tools and applications help them improve uptime, increase efficiency, and enable smooth transition from old equipment to new systems.

Lack of uniform SLAs and regulatory compliances

SLAs are an integral part of IT vendor contracts. They are essential for providing effective service provision and setting boundaries and expectations. Additionally, they provide the basis for managing relationships and agreements between service providers and customers for services to be delivered. On account of the absence of non-standard SLAs, businesses are being forced to compromise their profit margins, which leads to unpredictable complexities. Vendors tend to follow and negotiate SLAs based on their own standards. Due to the absence of SLAs, vendors show that they are meeting their standards, but businesses face disappointing support from their IT systems. The SIAM model acts as an orchestrator across the IT supply chain for managing incidents; the incidents are prioritized by involving parties and their ITSM suite in different categories, which require data mapping between the parties. This requires extensive alignment and conceptual work, leading to the setup phases of 18-24 months. On the other side, enterprises are forced to adhere to strict compliances that compromise their profit margins. In the case of IT service integration, service management enterprises ensure IT organizations manage critical IT operations involving sensitive business information and remain profitable while meeting strict compliance requirements.

Scope of the Report

Report Metrics

Details

Market size available for years2022–2030
Base year considered2021
Forecast period2022–2030
Forecast unitsValue (USD)
Segments coveredComponent (solution and services), Solution (Business Solution and Technology Solution), Business Solutions (Contract management, Governance, risk and control, Procurement, and Auditing and invoicing), Technology Solutions (Applications, Infrastructure, and Training and support), Services (Advisory, Implementation, and Automation), Organization Size (Small and medium-sized enterprises, and Large enterprises), Vertical (IT and Telecommunications, Banking, financial services and insurance, Retail, Manufacturing, Energy and Utilities, Transportation and Logistics, and Others (Healthcare and Government))
Geographies coveredNorth America, APAC, Europe, Middle East and Africa, and Latin America
Companies coveredIBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), and Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). Other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France).

The research report segments the SIAM market into the following submarkets:

By component:

  • Solution
  • Services

By solution:

  • Business solutions
  • Technology solutions

By business solutions:

  • Contract management
  • Governance, risk and control
  • Procurement
  • Auditing and invoicing

By technology solutions:

  • Applications
  • Infrastructure
  • Training and support

By service:

  • Advisory
  • Implementation
  • Automation

By organization size:

  • Small and medium-sized enterprises
  • Large enterprises

By vertical:

  • IT and Telecommunications
  • Banking, financial services and insurance
  • Retail
  • Manufacturing
  • Energy and Utilities
  • Transportation and Logistics
  • Others (Healthcare and Government)

By region:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • Italy
    • France
    • UK
    • Spain
    • Poland
    • Russia
    • The Netherlands
    • Norway
    • Czech Republic
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Indonesia
    • Malaysia
    • Thailand
    • Singapore
    • Australia & New Zealand
    • Rest of Asia Pacific
  • South America
    • Brazil
    • Argentina
    • Colombia
    • Rest of South America
  • The Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
    • Northern Africa
    • Rest of MEA

Table of content

1 Introduction
    1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.2.1 Secondary Data
2.2.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
    4.1 Attractive Market Opportunities in the Service Integration and Management Market
4.2 Market By Vertical and Region
4.3 Market By Region
4.4 Market Investment Scenario

5 Market  Market Overview (Page No. – 34)
    5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Increasing Complexities of Service Management
5.2.1.2 Growing Use of Cost-Effective Siam Framework
5.2.1.3 Increasing Demand for Multi-Vendor Outsourcing
5.2.2 Restraints
5.2.2.1 Lack of Uniform Slas and Regulatory Compliances
5.2.3 Opportunities
5.2.3.1 Growing Need for Aligning Management Strategies With Organizations’ Strategic Initiatives
5.2.3.2                       Increasing Demand for Automation in Business Processes
5.2.4 Challenges
5.2.4.1 Lack of Skills and Expertise
5.2.4.2 Reluctance in Adoption of New Technologies and Services

6  Service Integration and Management Market, By Component
6.1 Introduction
6.2 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
6.3 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
6.4 Solutions
6.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
6.5 Services
6.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)

7 Service Integration and Management Market, By Solution
7.1 Introduction
7.2 Business Solutions
7.2.1 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
7.2.2 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.2.3 Contract Management
7.2.3.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.2.4 Governance, Risk, and Control
7.2.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.2.5 Procurement
7.2.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.2.6 Auditing and Invoicing
7.2.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3      Technology Solutions
7.3.1 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
7.3.2 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.3 Application
7.3.3.1 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
7.3.3.2 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.3.3 Application Development
7.3.3.3.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.3.4 Application Testing
7.3.3.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.3.5 Application Lifecycle Management
7.3.3.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.4 Infrastructure
7.3.4.1 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
7.3.4.2 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.4.3 Data Center
7.3.4.3.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.4.4 Security
7.3.4.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.4.5 Mobility
7.3.4.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.4.6 Network
7.3.4.6.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
7.3.4.7 Training and Support
7.3.4.7.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)

8  Service Integration and Management Market, By Service
    8.1 Introduction
8.2 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
8.3 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
8.4 Advisory
8.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
8.5 Implementation
8.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
8.6 Automation
8.6.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)

9  Market By Organization Size
9.1 Introduction
9.2 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
9.3 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
9.4 Small and Medium-Sized Enterprises
9.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
9.5 Large Enterprises
9.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)

10  Service Integration and Management Market, By Vertical
     10.1 Introduction
10.2 Market Estimates and Forecasts, By Type 2016 – 2023 (USD Million)
10.3 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.4 IT and Telecommunications
10.4.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.5 Banking, Financial Services, and Insurance
10.5.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.6 Retail
10.6.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.7 Manufacturing
10.7.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.8 Energy and Utilities
10.8.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.9 Transportation and Logistics
10.9.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)
10.10 Others
10.10.1 Market Estimates and Forecasts, By Region, 2016 – 2023 (USD Million)

11  Service Integration and Management Market, By Region
11.1 Introduction
11.2 North America
11.2.1 North America: Market Size By Component, 2016–2023 (USD Million)
11.2.2 North America: Market Size By Solution, 2016–2023 (USD Million)
11.2.3 North America: Market Size By Business Solution, 2016–2023 (USD Million)
11.2.4 North America: Market Size By Technology Solution, 2016–2023 (USD Million)
11.2.5 North America: Market Size By Application, 2016–2023 (USD Million)
11.2.6 North America: Market Size By Infrastructure, 2016–2023 (USD Million)
11.2.7 North America: Market Size By Service, 2016–2023 (USD Million)
11.2.8 North America: Market Size By Organization Size, 2016–2023 (USD Million)
11.2.9 North America: Market Size By Vertical, 2016–2023 (USD Million)
11.2.10 North America: Market Size By Country 2016–2023 (USD Million)
11.2.10.1 US
11.2.10.2 Canada
11.3 Europe
11.3.1 Europe: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
11.3.2 Europe: Market Size By Solution, 2016–2023 (USD Million)
11.3.3 Europe: Market Size By Business Solution, 2016–2023 (USD Million)
11.3.4 Europe: Market Size By Technology Solution, 2016–2023 (USD Million)
11.3.5 Europe: Market Size By Application, 2016–2023 (USD Million)
11.3.6 Europe: Market Size By Infrastructure, 2016–2023 (USD Million)
11.3.7 Europe: Market Size By Service, 2016–2023 (USD Million)
11.3.8 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
11.3.9 Europe: Market Size By Vertical, 2016–2023 (USD Million)
11.3.10 Europe: Market Size By Country, 2016–2023 (USD Million)
11.3.10.1 UK
11.3.10.2 Germany
11.3.10.3 Rest of Europe
11.4 Asia Pacific
11.4.1 Asia Pacific: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
11.4.2 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
11.4.3 Asia Pacific: Market Size By Business Solution, 2016–2023 (USD Million)
11.4.4 Asia Pacific: Market Size By Technology Solution, 2016–2023 (USD Million)
11.4.5 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
11.4.6 Asia Pacific: Market Size By Infrastructure, 2016–2023 (USD Million)
11.4.7 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
11.4.8 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
11.4.9 Asia Pacific: Market Size By Vertical, 2016–2023 (USD Million)
11.5 Middle East and Africa
11.5.1 Middle East and Africa: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
11.5.2 Middle East and Africa: Market Size By Solution, 2016–2023 (USD Million)
11.5.3 Middle East and Africa: Market Size By Business Solution, 2016–2023 (USD Million)
11.5.4 Middle East and Africa: Market Size By Technology Solution, 2016–2023 (USD Million)
11.5.5 Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
11.5.6 Middle East and Africa: Market Size By Infrastructure, 2016–2023 (USD Million)
11.5.7 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
11.5.8 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
11.5.9 Middle East and Africa: Market Size By Vertical, 2016–2023 (USD Million)
11.6 Latin America
11.6.1 Latin America: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
11.6.2 Latin America: Market Size By Solution, 2016–2023 (USD Million)
11.6.3 Latin America: Market Size By Business Solution, 2016–2023 (USD Million)
11.6.4 Latin America: Market Size By Technology Solution, 2016–2023 (USD Million)
11.6.5 Latin America: Market Size By Application, 2016–2023 (USD Million)
11.6.6 Latin America: Market Size By Infrastructure, 2016–2023 (USD Million)
11.6.7 Latin America: Market Size By Service, 2016–2023 (USD Million)
11.6.8 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
11.6.9 Latin America: Market Size By Vertical, 2016–2023 (USD Million)

12  Competitive Landscape
     12.1 Overview
12.2 Competitive Scenario
12.2.1 New Product Launches and Product Enhancements
12.2.2 Partnerships, Collaborations, and Agreements
12.2 Mergers and Acquisitions

13  Company Profiles
     13.1 IBM
13.1.1 Business Overview
13.1.2 Solutions and Services Offered
13.1.3 Recent Developments
13.1.4 SWOT Analysis
13.1.5 MWR View
13.2 HCL Technologies
13.2.1 Business Overview
13.2.2 Solutions and Services Offered
13.2.3 Recent Developments
13.2.4 SWOT Analysis
13.2.5 MWR View
13.3 Sopra Steria
13.3.1 Business Overview
13.3.2 Solutions and Services Offered
13.3.3 Recent Developments
13.3.4 SWOT Analysis
13.3.5 MWR View
13.4 Wipro
13.4.1 Business Overview
13.4.2 Solutions Offered
13.4.3 Recent Developments
13.4.4 SWOT Analysis
13.4.5 MWR View
13.5 Fujitsu
13.5.1 Business Overview
13.5.2 Solutions Offered
13.5.3 Recent Developments
13.5.4 SWOT Analysis
13.5.5 MWR View
13.6 Capgemini
13.7 DXC Technology
13.8 ATOS
13.9 Mindtree
13.10 Tieto
13.11 BAE Systems
13.12 Infosys
13.13 Tata Consultancy Services
13.14 Accenture
13.15 Oracle
13.16 Servicenow
13.17 CGI
13.18 NTT Data
13.19 Sofigate
13.20 Little Fish
13.21 Keysource
13.22 4ME
13.23 Data Ductus
13.24 Quint Wellington Redwood
13.25 Cherwell

 

Segmentation

By component:

  • Solution
  • Services

By solution:

  • Business solutions
  • Technology solutions

By business solutions:

  • Contract management
  • Governance, risk and control
  • Procurement
  • Auditing and invoicing

By technology solutions:

  • Applications
  • Infrastructure
  • Training and support

By service:

  • Advisory
  • Implementation
  • Automation

By organization size:

  • Small and medium-sized enterprises
  • Large enterprises

By vertical:

  • IT and Telecommunications
  • Banking, financial services and insurance
  • Retail
  • Manufacturing
  • Energy and Utilities
  • Transportation and Logistics
  • Others (Healthcare and Government)

Companies

IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), and Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). Other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France).

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