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Interactive Voice Response Market (IVR) Analysis- Industry Size, Share, Research Report, Insights, Covid-19 Impact, Statistics, Trends, Growth and Forecast 2022-2030

Published Date: July, 2022
No of Pages: 168
Delivery Format: PDF+ Excel

$2,950.00

The market for Global Interactive Voice Response Market is expected to reach USD 3.7 billion by 2023. The global market is expected to grow by 7% over 2017-2023. The North American region is expected to have the largest Interactive Voice Response Market size. This is due to the effective implementation of IVR systems in the region by telecommunication firms, improved network infrastructure, and large-scale adoption by small and large enterprises of interactive voice response. The Asia-Pacific region is expected to have the highest CAGR over the forecast period due to its high growth potential for IVR systems in various industry verticals such as BFSI, healthcare, and government.

With the ongoing efforts of key players in Interactive Voice Response Markets, the cost of self-service applications is decreasing. They are focusing more on the growing cloud infrastructure. Cloud hosting is used in the interactive voice response market. It offers rapid elasticity and allows for quick adjustments of resources. Customers’ portals and control panels are managed using the best tools & automation techniques to deliver efficient service to their intended audience. The Interactive Voice Response Market can be classified according to the type of deployment, size of the organization, solution, Technology, service, and vertical. Cloud solutions offer a way to reduce costs and improve core business competencies. This is a benefit for enterprises. It is also expected to drive higher Interactive Voice Response Market sales over the forecast period. The cloud solution segment offers enterprises a way to manage storage and privacy issues efficiently, as well as data integrity, security, and information related to governance.

Interactive Voice Response Market Sales Report focuses on the overall market research and development over the forecast period. This report also includes a COVID 19 analysis that helps understand the market’s impact. To understand the current competencies and future growth of the Global Interactive Voice Response Market, we also discussed the market dynamics, segmental overviews, regional analyses, competitive analysis, and recent developments.

COVID-19 Analysis

The pandemic has affected the Interactive Voice Response Market in many regions. The global market also experienced a slowdown in the first half of 2020. The demand for global markets has declined in all regions. Due to the global lockdown in different regions, the global market also lost its supply chain and investors. The interactive Voice Response Market has faced many challenges due to the pandemic.

Interactive Voice Response Market Players work hard to increase customer demand through better services and different strategies. The global pandemic has affected the growth of the global market, but the constant efforts of global players have restored it to its former glory.

Global Market Dynamics

Primary Driver for the Global Market

  • With the ongoing efforts of Interactive Voice Response Market’s key stakeholders, the cost of self-service applications is decreasing as they emphasize cloud infrastructure. These are the main driving factors for global market growth.
  • According to the Interactive Voice Response Business Market Report, there is a growing demand for high-tech features in interactive voice response. The Interactive Voice Response Market is a global market leader.

Opportunities in the Global Market

  • Due to IVR system growth potential in various industry verticals (BFSI, healthcare, telecommunications, government, and the public sector), the Asia-Pacific region will see the highest CAGR over the forecast period. This could open up more opportunities for the Asian Pacific region and the global Interactive Voice Response Market.
  • The Interactive Voice Response Business has also been affected by the pandemic. However, key global players have tried increasing customer demand by offering better services and using different strategies and ideas.

Global Market Restraints

  • COVID-19 was a major inhibitor to the global Interactive Voice Response Market. It caused more damage to the global market. The global key players have increased sales potential for the service by improving their strategies and functionalities.
  • The high cost of purchasing and installing automotive systems can also be a market constraint. The global market players have made further changes to their strategies to increase the global Interactive Voice Response Market growth.

The Global Market: Challenges

  • The high IVR system growth potential in different industries, such as BFSI, healthcare, and telecommunications, could cause challenges for the global Interactive Voice Response Market in supplying its goods to various regions and sectors.
  • The Interactive Voice Response Market Growth may face challenges due to the growing demand for interactive voice response. The global market may face difficulties compromising smart advanced features at a limited price.

Analysis of the Global Market

  • To grow its market share by 2023, the Global Interactive Voice Response Market is expected to reach USD 3.7 billion. The global market is expected to grow at a 7% annual rate during the forecast period 2017-2023.
  • The global key players have set their sights on increasing sales and production in the coming years.

Interactive Voice Response Market  Report Scope and Segmentation

ATTRIBUTESDETAILS
ESTIMATED YEAR2022
BASE YEAR2021
FORECAST YEAR2030
HISTORICAL YEAR2017-2021
UNITValue (USD Million/Billion)
BY REGIONNorth America, Europe, Asia Pacific, Latin America, Middle East and Africa

Market segmentation Overview

Solutions:

  • Based on the solutions segmentation, the Interactive Voice Response Market Segments were divided into Outbound, Call Routing, and Self-Service.
  • Many end-users choose these solutions to improve their businesses in different regions.

by Technology:

  • The technology segment has classified the global Interactive Voice Response Industry into Text to Speech, Speech Based, and Touch Tone.
  • All these technologies will have a greater market share in the Interactive Voice Response Market over the forecast period of 2023.

By Services

  • The services segmentation of the global Interactive Voice Response Market is Installation, Maintenance & Support, and Training & Education.
  • These services can be chosen by Large, Small, and Medium-Sized Enterprises (SMEs), depending on their preferences.

By Deployment

  • The deployment segmentation has resulted in classifying the global Interactive Voice Response Market into Cloud and On-Premise.
  • The cloud solution segment offers the best value for enterprises as it reduces the IT infrastructure costs and core business competencies. This is expected to help them generate more Interactive Voice Response Market sales over the forecast period. The cloud solution segment offers enterprises a way to manage storage and privacy issues efficiently, as well as data integrity, security, and information related to governance.

by Organization Size:

  • The global Interactive Voice Response Market was segmented according to organization size.
  • For the next period, interactive voice response is expected to be adopted by large and small enterprises on a large scale.

By Verticals:

  • The vertical segmentation of the global Interactive Voice Response Market is based on the health care, Education and Government, BFSI, IT & Telecommunication, Consumer Goods & Retail, Travel, Media & Entertainment, Transportation & Logistics, and Others.
  • These verticals are driving market growth and increasing demand for interactive voice responses across all regions.

Regional Overview

The global overview of the Interactive Voice Response Market shows that it has business in different regions, including Europe, Asia-Pacific, and North America.

The North American region is expected to have the largest Interactive Voice Response Market size for the forecast period. This is due to IVR systems being implemented in the region by telecommunications companies, improved network infrastructure, and the large adoption of interactive voice response by small- and large enterprises. The Asia-Pacific region is expected to have the highest CAGR over the forecast period due to its high growth potential for IVR systems in various industry verticals such as BFSI, healthcare, and government.

Competitive Analysis

Potential key players in the global Interactive Voice Response Market are driving the growth of this market. These market players are:

  • Convergys Corporation (U.S.),
  • Avaya Inc. (U.S.),
  • 8X8, Inc. (U.S.),
  • Aspect Software
  • Five9
  • Nuance Communications, Inc. (U.S.),
  • Cisco Systems, Inc. (U.S.),
  • AT&T Inc. (U.S.),
  • Macroaxis
  • West Corporation (U.S.),
  • Verizon Communications Inc. (U.S.),
  • IVR Lab (U.S.),
  • Genesys Telecommunication Laboratories, Inc.

 By Region

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • Italy
    • France
    • UK
    • Spain
    • Poland
    • Russia
    • The Netherlands
    • Norway
    • Czech Republic
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Indonesia
    • Malaysia
    • Thailand
    • Singapore
    • Australia & New Zealand
    • Rest of Asia Pacific
  • South America
    • Brazil
    • Argentina
    • Colombia
    • Rest of South America
  • The Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
    • Northern Africa
    • Rest of MEA

Table of Contents

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY

2.1 RESEARCH TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS

5.1 PORTERS FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS
6 INTERACTIVE VOICE RESPONSE MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY SOLUTION

6.2.1.1 CALL ROUTING

6.2.1.2 OUTBOUND

6.2.1.3 SELF-SERVICE

6.2.2 BY TECHNOLOGY

6.2.2.1 SPEECH BASED

6.2.2.2 TOUCH TONE BASED

6.2.2.3 TEXT TO SPEECH

6.2.3 BY SERVICE

6.2.3.1 INSTALLATION

6.2.3.2 TRAINING & EDUCATION

6.2.3.3 MAINTENANCE & SUPPORT

6.2.4 BY DEPLOYMENT

6.2.4.1 CLOUD

6.2.4.2 ON-PREMISE

6.2.5 BY VERTICAL

6.2.5.1 SMALL AND MEDIUM ENTERPRISES (SMES)

6.2.5.2 LARGE ENTERPRISES

6.2.6 BY VERTICAL

6.2.6.1 BFSI

6.2.6.2 IT & TELECOMMUNICATION

6.2.6.3 HEALTHCARE

6.2.6.4 EDUCATION AND GOVERNMENT

6.2.6.5 TRANSPORTATION & LOGISTICS

6.2.6.6 CONSUMER GOODS & RETAIL

6.2.6.7 TRAVEL

6.2.6.8 MEDIA & ENTERTAINMENT

6.2.6.9 OTHERS

6.2.7 BY GEORGAPHY

6.2.7.1 NORTH AMERICA

6.2.7.2 EUROPE

6.2.7.3 ASIA-PACIFIC

6.2.7.4 REST OF THE WORLD
7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 8X8, INC. (U.S.)

7.2.2 NUANCE COMMUNICATIONS, INC. (U.S.)

7.2.3 CONVERGYS CORPORATION (U.S.)

7.2.5 AVAYA INC. (U.S.)

7.2.5 CISCO SYSTEMS, INC. (U.S.)

7.2.6 AT&T INC. (U.S.)

7.2.7 WEST CORPORATION (U.S.)

7.2.8 GENESYS TELECOMMUNICATION LABORATORIES, INC. (U.S.)

7.2.9 VERIZON COMMUNICATIONS INC. (U.S.)

7.2.10 IVR LAB (U.S.)

7.2.11 OTHERS

LIST OF TABLES

TABLE 1 INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 2 INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 3 INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 4 INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 5 INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 6 INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 7 INTERACTIVE VOICE RESPONSE MARKET, BY REGION

TABLE 8 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 9 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 10 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 11 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 12 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 13 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 14 U.S. INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 15 U.S. INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 16 U.S. INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 17 U.S. INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 18 U.S. INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 19 U.S. INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 20 CANADA INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 21 CANADA INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 22 CANADA INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 23 CANADA INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 24 CANADA INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 25 CANADA INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 26 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 27 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 28 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 29 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 30 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 31 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 32 GERMANY INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 33 GERMANY INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 34 GERMANY INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 35 GERMANY INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 35 GERMANY INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 35 GERMANY INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 36 FRANCE INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 37 FRANCE INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 38 FRANCE INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 39 FRANCE INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 40 FRANCE INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 41 FRANCE INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 42 U.K. INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 43 U.K. INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 44 U.K. INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 45 U.K. INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 46 U.K. INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 47 U.K. INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 48 REST OF EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 49 REST OF EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 50 REST OF EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 51 REST OF EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 52 REST OF EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 53 REST OF EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 54 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 55 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 56 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 57 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 58 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 59 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

TABLE 60 ROW INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION

TABLE 61 ROW INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY

TABLE 62 ROW INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE

TABLE 63 ROW INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT

TABLE 64 ROW INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE

TABLE 65 ROW INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL

LIST OF FIGURES

FIGURE 1 RESEARCH TYPE

FIGURE 2 INTERACTIVE VOICE RESPONSE MARKET: BY SOLUTION (%)

FIGURE 3 INTERACTIVE VOICE RESPONSE MARKET: BY TECHNOLOGY (%)

FIGURE 4 INTERACTIVE VOICE RESPONSE MARKET: BY SERVICE (%)

FIGURE 5 INTERACTIVE VOICE RESPONSE MARKET: BY DEPLOYMENT (%)

FIGURE 6 INTERACTIVE VOICE RESPONSE MARKET: BY ORGANIZATION SIZE (%)

FIGURE 7 INTERACTIVE VOICE RESPONSE MARKET: BY VERTICAL (%)

FIGURE 8 INTERACTIVE VOICE RESPONSE MARKET: BY REGION (%)

FIGURE 9 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION (%)

FIGURE 10 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY (%)

FIGURE 11 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE (%)

FIGURE 12 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT (%)

FIGURE 13 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE (%)

FIGURE 14 NORTH AMERICA INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL (%)

FIGURE 15 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION (%)

FIGURE 16 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY (%)

FIGURE 17 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE (%)

FIGURE 18 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT (%)

FIGURE 19 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE (%)

FIGURE 20 EUROPE INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL (%)

FIGURE 21 ASIA-PACIFIC INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION (%)

FIGURE 22 ASIA-PACIFIC SMART EDUCATION AND LEARNINGMARKET, BY TECHNOLOGY (%)

FIGURE 23 ASIA-PACIFIC SMART EDUCATION AND LEARNINGMARKET, BY SERVICE (%)

FIGURE 24 ASIA-PACIFIC SMART EDUCATION AND LEARNINGMARKET, BY DEPLOYMENT (%)

FIGURE 25 ASIA-PACIFIC SMART EDUCATION AND LEARNINGMARKET, BY ORGANIZATION SIZE (%)

FIGURE 26 ASIA-PACIFIC SMART EDUCATION AND LEARNINGMARKET, BY VERTICAL (%)

FIGURE 27 ROW SMART EDUCATION AND LEARNINGMARKET, BY SOLUTION (%)

FIGURE 28 ROW SMART EDUCATION AND LEARNINGMARKET, BY TECHNOLOGY (%)

FIGURE 29 ROW SMART EDUCATION AND LEARNINGMARKET, BY SERVICE (%)

FIGURE 30 ROW SMART EDUCATION AND LEARNINGMARKET, BY DEPLOYMENT (%)

FIGURE 31 ROW SMART EDUCATION AND LEARNINGMARKET, BY ORGANIZATION SIZE (%)

FIGURE 32 ROW SMART EDUCATION AND LEARNINGMARKET, BY VERTICAL (%)

Major Companies

  • Convergys Corporation (U.S.),
  • Avaya Inc. (U.S.),
  • 8X8, Inc. (U.S.),
  • Aspect Software
  • Five9
  • Nuance Communications, Inc. (U.S.),
  • Cisco Systems, Inc. (U.S.),
  • AT&T Inc. (U.S.),
  • Macroaxis
  • West Corporation (U.S.),
  • Verizon Communications Inc. (U.S.),
  • IVR Lab (U.S.),
  • Genesys Telecommunication Laboratories, Inc. (U.S.).
  • Others

 

Segmentation

By Solutions:

  • The Interactive Voice Response Market Segments have been classified into Outbound, Call Routing, and Self-Service based on the solutions segmentation.
  • Various end-users prefer all these solutions to enhance their business across various regions.

By Technology:

  • According to the technology segment, the global Interactive Voice Response Industry has been classified intoSpeech Based, Text to Speech, and Touch Tone Based.
  • In the forecast period of 2023, all these technologies have generated a higher market share for the Interactive Voice Response Market.

By Services:

  • According to the services segmentation, the global Interactive Voice Response Market has been classified intoInstallation, Maintenance & Support, and Training & Education.
  • All these services are preferred by Large, Small, and Medium-Sized Enterprises (SMEs) according to their preferences.

By Deployment:

  • According to the deployment segmentation, the global Interactive Voice Response Market has been classified intoCloud and On-Premise.
  • Among all these solutions, the cloud solution segment is offering to minimize the cost associated with the IT infrastructure and core business competencies, which is helpful for the enterprises and further predicted to generate higher Interactive Voice Response Market Sales for the forecast period. Along with that, the cloud solution segment is offering enterprises to efficiently manage storage and privacy issues, offers data integrity, data protection, and security, and provides information related to governance.

By Organisation Size:

  • According to the organization size segmentation, the global Interactive Voice Response Market has been segmented based on the Large Organization, Small and Medium Organization.
  • The large-scale adoption of interactive voice response by small and large enterprises is expecting to generate a higher market share for the forecast period.

By Verticals:

  • According to the vertical segmentation, the global Interactive Voice Response Market has been segmented based on theHealthcare, Education and Government, BFSI, IT & Telecommunication, Consumer Goods & Retail, Travel, Media & Entertainment, Transportation & Logistics, and Others.
  • All these verticals are increasing the market growth with increasing the demand over the interactive voice response across the regions.

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