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BFSI BPO Services Market Analysis- Industry Size, Share, Research Report, Insights, Covid-19 Impact, Statistics, Trends, Growth and Forecast 2022-2030

Published Date: July, 2022
No of Pages: 168
Delivery Format: PDF + Excel

$2,950.00

Report Description

It is estimated that the global BFSI BPO services market size was estimated $85.12 billion in 2020 and is expected to grow to $174.94 billion in 2028. This will grow by a CAGR of 9.7 percent from 2021 until 2028. Financial and banking outsourcing is the term used to describe third-party vendors’ use to provide services or complete tasks typically performed through financial establishments. The purpose behind its acceptance by financial institutions and banks can be to help make it simpler for them to devote their resources and time to operations and core business. Business process outsourcing in banking (BPO) is an effective tool to support banks in growing their business and accounts services. Third-party Financial service providers might be offshore but on shore.

Global BFSI BPO services market growth is expected to grow rapidly in the coming years. The main factors that influence the expansion of BFSI BPO markets are the increasing need to improve operational efficiency and transparency in processes in businesses, a surge in the use of cloud communications and cloud-based BPO services, and an increase in demand for saving costs on infrastructure and technology. Furthermore, the escalating demands for speedier and better bank services during the COVID-19 epidemic are predicted to increase the BFSI BPO market. In addition, the higher investment and maintenance costs and dependence on BPO firms will likely influence the BFSI BPO market’s growth rate over the predicted time. Additionally, the growing demand for BPO services by banks and financial institutions and technological advances in BPO services are expected to significantly influence the market globally. But all of this is expected to influence overall market growth over the forecast time frame.

Based on the type of service, the segment for customer services was the most dominant BFSI BPO services market share in the year 2020, and it is expected to keep its position in the coming years. This is due to the growth in the volume of inquiries and leads at different stages of the lending lifecycle to customers. The customer service-based BFSI BPO companies are focused on addressing customer needs through telephone calls, emails, and other social platforms. Additionally, the human resource section is predicted to experience the greatest growth in the coming years due to an increased demand for skilled middle managers in finance and accounting for accounting services, billing receivables, accounts payable, and other financial services.

North America dominated the overall BFSI BPO services market share in 2020 due to factors like increasing penetration of BPO suppliers and improving economic conditions. Technology advancements and the development of user-friendly, interactive, and consumer-friendly interfaces for websites and applications are among the main elements driving the development of the BFSI BPO market in the region.

However, Asia-Pacific is predicted to expand at the fastest rate over the BFSI BPO services market forecast period due to the rapid expansion in the creation of Customer Service Centers and call centers, as well as the government initiatives and aid to the growth of the business process outsourcing market that is now turning to host BPO services to manage the business operations, specifically in emerging countries like China, India, and Singapore.

The report concentrates on potential growth opportunities, constraints, and BFSI BPO services market analysis. The study offers Porter’s five force analysis on the BFSI BPO service industry to comprehend the impact of various elements like bargaining ability of suppliers, competitive strength of competitors, risk of new competitors, risk of substitutes, and the bargaining ability of buyers on BFSI BPO services market.

Segment review

The BFSI BPO marketplace for services is classified into different services and sizes of enterprise, the end-user, and location. Based on its service type, it’s classified into customer service finance & accounting and human resource KPO, procurement & supply chain, and many more. When it comes to the size of the enterprise is classified into large and small, and medium-sized companies. Regarding the end-user, the market is divided into the capital market, banks, insurance companies, and others. The market is examined throughout North America, Europe, Asia-Pacific, and LAMEA.

The market players that operate in the BFSI BFSI BPO services market include Accenture PLC, Cognizant, Concentrix Corporation, Genpact, IBM Corporation, Infosys Limited, and Mphasis NTT Data Corporation, Tata Consultancy Services Limited, and Wipro Limited.

Impact analysis of COVID-19

The COVID-19 virus has caused the revenue loss of the BFSI BPO services market because of disruptions caused by the global pandemic, severe closures of businesses, and lockdowns. Furthermore, BFSI businesses faced various challenges when transitioning their business from offices to a work-from-home environment. But, the pandemic has allowed a variety of companies to use digital platforms to increase their productivity and restore customer confidence. Additionally, the digitization of BPO businesses has provided BPO businesses to have access to more affordable, affordable, and precise business operations, which has opened up opportunities for the market.

Top factors impacting on HTML0

Increase in the use of cloud communications-based business process outsourcing within the banking sector

During the COVID-19 epidemic, the increased demand for cloud-based BPO services allowed banks to endure interruptions. Furthermore, the BPO solutions were instrumental in keeping the businesses, banks, and financial institution processes running smoothly by allowing banks to utilize internal resources to fulfill the core functions of the business. Cloud computing helps financial institutions to improve their performance by using different features like remote access and electronic data exchanges, automatic reporting, and real-time floor control. According to Forbes, seventy percent of banks utilize cloud computing for outsourcing a portion of their work to other organizations. Additionally, the pandemic has compelled banks across the globe to seek out solutions that can help ensure that bankers are not overworked or under-resourced to streamline their products and services, decrease costs, and add value to customers and investors through outsourcing. This has led to an increase in demand for cloud-based communication and BPO services, which has fueled the development of the market.

The technological advancement for BPO Services

The traditional BPO solutions have been in use for many years. However, the increased use of cutting-edge technologies such as IoT, AI, and robots have contributed to the sector’s development. Rapid technological advancements in Asia-Pacific nations, including India, China, Australia, and Singapore, are anticipated to provide numerous opportunities in the BFSI BPO market. Integration of Swiss Post Solutions BPO services using IoT-powered devices allows companies, banks, banks, and financial institutions to recognize and address issues like unneeded assets, leading to cost reductions and optimal human resource utilization. Additionally, the automated processes made possible by automated robotic processes keep banks operating at a timely pace without human intervention. Additionally, the benefits of integrating advanced technologies like Ucaas Solutions, AI, and many others that integrate BPO services at banks include:

  • Real-time information transmission.
  • Minimizing errors.
  • Immediate access to data.
  • Speedier decision-making.

This is creating numerous possibilities for the market.

Asia-Pacific will show the most impressive CAGR of 11.3 percent from 2021 to 2028.

The Benefits for Stakeholders

  • This research includes its BFSI BPO services market forecast, BFSI BPO services market trends, and forecasts to assess the likely investment pockets.
  • The report details the important drivers, restrictions, and BFSI BPO services opportunities.
  • It is estimated that the BFSI BPO services market size will be quantifiably analyzed from 2020 through 2028 to demonstrate the sector’s financial strength.
  • Porter’s Five Forces analysis demonstrates the potential of buyers and providers in the BFSI BPO market.

BFSI BPO Services Market Report Scope and Segmentation

ATTRIBUTESDETAILS
ESTIMATED YEAR2022
BASE YEAR2021
FORECAST YEAR2030
HISTORICAL YEAR2017-2021
UNITValue (USD Million/Billion)
BY REGIONNorth America, Europe, Asia Pacific, Latin America, Middle East and Africa

Market Segments Key Market Segments

by Service Type

  • Customer Service
  • Finance & Accounting
  • Human Resource
  • KPO
  • Procurement and Supply Chain
  • Other

By Enterprise Size

  • Large Enterprises
  • Small and Medium-sized Companies

by the End-User

  • Banks
    • Commercial Banking
    • Retail Banking
    • Cards
    • Lending
  • Capital Markets
    • Investment Banking
    • Brokerage
    • Asset Management
    • Other
  • Insurance Companies
  • Other

In Region

    • North America
      • US
      • Canada
      • Mexico
    • Europe
      • Germany
      • Italy
      • France
      • UK
      • Spain
      • Poland
      • Russia
      • The Netherlands
      • Norway
      • Czech Republic
      • Rest of Europe
    • Asia Pacific
      • China
      • Japan
      • India
      • South Korea
      • Indonesia
      • Malaysia
      • Thailand
      • Singapore
      • Australia & New Zealand
      • Rest of Asia Pacific
    • South America
      • Brazil
      • Argentina
      • Colombia
      • Rest of South America
    • The Middle East & Africa
      • Saudi Arabia
      • UAE
      • South Africa
      • Northern Africa
      • Rest of MEA

Principal Market Participants

  • Accenture PLC
  • Cognizant
  • Concentrix Corporation
  • Genpact
  • IBM Corporation
  • Infosys Limited
  • Mphasis
  • NTT Data Corporation
  • Tata Consultancy Services Limited
  • Wipro Limited

Table of Contents

CHAPTER 1:INTRODUCTION

1.1.Report description
1.2.Key benefits for stakeholders
1.3.Key market segments
1.4.Research methodology

1.4.1.Secondary research
1.4.2.Primary research
1.4.3.Analyst tools & models

CHAPTER 2:EXECUTIVE SUMMARY

2.1.Key findings

2.1.1.Top impacting factors
2.1.2.Top investment pockets

2.2.CXO perspective

CHAPTER 3:MARKET OVERVIEW

3.1.Market definition and scope
3.2.Key forces shaping global BFSI BPO services market
3.3.Market dynamics

3.3.1.Drivers

3.3.1.1.Rise in need for operational efficiency & transparency in business process
3.3.1.2.Surge in adoption of cloud communication based business process outsourcing services in banking sector

3.3.2.Restraints

3.3.2.1.Security issues and privacy concerns

3.3.3.Opportunities

3.3.3.1.Technological Advancement in BPO services
3.3.3.2.Untapped potential of emerging economies

3.4.COVID-19 impact analysis on BFSI BPO services market

3.4.1.Impact on market size
3.4.2.Consumer trends, preferences, and budget impact
3.4.3.Economic impact
3.4.4.Strategies to tackle negative impact
3.4.5.Opportunity window

CHAPTER 4:BFSI BPO SERVICES MARKET, BY SERVICE TYPE

4.1.Overview
4.2.Customer Service

4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast, by region
4.2.3.Market analysis, by country

4.3.Finance & Accounting

4.3.1.Key market trends, growth factors, and opportunities
4.3.2.Market size and forecast, by region
4.3.3.Market analysis, by country

4.4.Human Resource

4.4.1.Key market trends, growth factors, and opportunities
4.4.2.Market size and forecast, by region
4.4.3.Market analysis, by country

4.5.KPO

4.5.1.Key market trends, growth factors, and opportunities
4.5.2.Market size and forecast, by region
4.5.3.Market analysis, by country

4.6.Procurement & Supply chain

4.6.1.Key market trends, growth factors, and opportunities
4.6.2.Market size and forecast, by region
4.6.3.Market analysis, by country

4.7.Others

4.7.1.Key market trends, growth factors, and opportunities
4.7.2.Market size and forecast, by region
4.7.3.Market analysis, by country

CHAPTER 5:BFSI BPO SERVICES MARKET, BY ENTERPRISE SIZE

5.1.Overview
5.2.Large Enterprises

5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast, by region
5.2.3.Market analysis, by country

5.3.Small & Medium-Sized Enterprises

5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast, by region
5.3.3.Market analysis, by country

CHAPTER 6:BFSI BPO SERVICESMARKET, BY END USER

6.1.Overview
6.2.Banks

6.2.1.Key market trends, growth factors, and opportunities
6.2.2.BFSI BPO Services market, by service type

6.2.2.1.Commercial Banking
6.2.2.2.Retail Banking
6.2.2.3.Cards
6.2.2.4.Lending
6.2.3.Market size and forecast, by region
6.2.4.Market analysis, by country

6.3.Capital Markets

6.3.1.Key market trends, growth factors, and opportunities
6.3.2.BFSI BPO Services market, by capital market type

6.3.2.1.Investment Banking
6.3.2.2.Brokerage
6.3.2.3.Asset Management
6.3.2.4.Others

6.3.3.Market size and forecast, by region
6.3.4.Market analysis, by country

6.4.Insurance Companies

6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast, by region
6.4.3.Market analysis, by country

6.5.Others

6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast, by region
6.5.3.Market analysis, by country

CHAPTER 7:BFSI BPO SERVICES MARKET, BY REGION

7.1.Overview

7.1.1.Market size and forecast, by region

7.2.North America

7.2.1.Key market trends, growth factors, and opportunities
7.2.2.Market size and forecast, by service type
7.2.3.Market size and forecast, by enterprise size
7.2.4.Market size and forecast, by end user
7.2.5.Market analysis, by country

7.2.5.1.U.S.

7.2.5.1.1.Market size and forecast, by service type
7.2.5.1.2.Market size and forecast, by enterprise size
7.2.5.1.3.Market size and forecast, by end user

7.2.5.2.Canada

7.2.5.2.1.Market size and forecast, by service type
7.2.5.2.2.Market size and forecast, by enterprise size
7.2.5.2.3.Market size and forecast, by end user

7.3.Europe

7.3.1.Key market trends, growth factors, and opportunities
7.3.2.Market size and forecast, by service type
7.3.3.Market size and forecast, by enterprise size
7.3.4.Market size and forecast, by end user
7.3.5.Market analysis, by country

7.3.5.1.UK

7.3.5.1.1.Market size and forecast, by service type
7.3.5.1.2.Market size and forecast, by enterprise size
7.3.5.1.3.Market size and forecast, by end user

7.3.5.2.Germany

7.3.5.2.1.Market size and forecast, by service type
7.3.5.2.2.Market size and forecast, by enterprise size
7.3.5.2.3.Market size and forecast, by end user

7.3.5.4.France

7.3.5.4.1.Market size and forecast, by service type
7.3.5.4.2.Market size and forecast, by enterprise size
7.3.5.4.3.Market size and forecast, by end user

7.3.5.5.Italy

7.3.5.5.1.Market size and forecast, by service type
7.3.5.5.2.Market size and forecast, by enterprise size
7.3.5.5.3.Market size and forecast, by end user

7.3.5.6.Spain

7.3.5.6.1.Market size and forecast, by service type
7.3.5.6.2.Market size and forecast, by enterprise size
7.3.5.6.3.Market size and forecast, by end user

7.3.5.7.Netherlands

7.3.5.7.1.Market size and forecast, by service type
7.3.5.7.2.Market size and forecast, by enterprise size
7.3.5.7.3.Market size and forecast, by end user

7.3.5.8.Rest of Europe

7.3.5.8.1.Market size and forecast, by service type
7.3.5.8.2.Market size and forecast, by enterprise size
7.3.5.8.3.Market size and forecast, by end user

7.4.Asia-Pacific

7.4.1.Key market trends, growth factors, and opportunities
7.4.2.Market size and forecast, by service type
7.4.3.Market size and forecast, by enterprise size
7.4.4.Market size and forecast, by end user
7.4.5.Market analysis, by country

7.4.5.1.China

7.4.5.1.1.Market size and forecast, by service type
7.4.5.1.2.Market size and forecast, by enterprise size
7.4.5.1.3.Market size and forecast, by end user

7.4.5.2.India

7.4.5.2.1.Market size and forecast, by service type
7.4.5.2.2.Market size and forecast, by enterprise size
7.4.5.2.3.Market size and forecast, by end user

7.4.5.3.Japan

7.4.5.3.1.Market size and forecast, by service type
7.4.5.3.2.Market size and forecast, by enterprise size
7.4.5.3.3.Market size and forecast, by end user

7.4.5.4.Australia

7.4.5.4.1.Market size and forecast, by service type
7.4.5.4.2.Market size and forecast, by enterprise size
7.4.5.4.3.Market size and forecast, by end user

7.4.5.5.South Korea

7.4.5.5.1.Market size and forecast, by service type
7.4.5.5.2.Market size and forecast, by enterprise size
7.4.5.5.3.Market size and forecast, by end user

7.4.5.6.Singapore

7.4.5.6.1.Market size and forecast, by service type
7.4.5.6.2.Market size and forecast, by enterprise size
7.4.5.6.3.Market size and forecast, by end user

7.4.5.7.Rest of Asia-Pacific

7.4.5.7.1.Market size and forecast, by service type
7.4.5.7.2.Market size and forecast, by enterprise size
7.4.5.7.3.Market size and forecast, by end user

7.5.LAMEA

7.5.1.Key market trends, growth factors, and opportunities
7.5.2.Market size and forecast, by service type
7.5.3.Market size and forecast, by enterprise size
7.5.4.Market size and forecast, by end user
7.5.5.Market analysis, by country

7.5.5.1.Latin America

7.5.5.1.1.Market size and forecast, by service type
7.5.5.1.2.Market size and forecast, by enterprise size
7.5.5.1.3.Market size and forecast, by end user

7.5.5.2.Middle East

7.5.5.2.1.Market size and forecast, by service type
7.5.5.2.2.Market size and forecast, by enterprise size
7.5.5.2.3.Market size and forecast, by end user

7.5.5.3.Africa

7.5.5.3.1.Market size and forecast, by service type
7.5.5.3.2.Market size and forecast, by enterprise size
7.5.5.3.3.Market size and forecast, by end user

CHAPTER 8:COMPETITIVE LANDSCAPE

8.1.Key players positioning analysis, 2020
8.2.Top winning strategies

CHAPTER 9:COMPANY PROFILE

9.1.Accenture PLC

9.1.1.Company overview
9.1.2.Company snapshot
9.1.3.Product portfolio
9.1.4.R&D Expenditure
9.1.5.Business performance
9.1.6.Key strategic moves and developments

9.2.Cognizant

9.2.1.Company overview
9.2.2.Company snapshot
9.2.3.Operating business segments
9.2.4.Product portfolio
9.2.5.Business performance
9.2.6.Key Strategic Moves and developments

9.3.Concentrix Corporation

9.3.1.Company overview
9.3.2.Company snapshot
9.3.3.Product portfolio
9.3.4.Business performance

9.4.Genpact

9.4.1.Company overview
9.4.2.Company snapshot
9.4.3.Operating business segments
9.4.4.Product portfolio
9.4.5.Business performance

9.5.INTERNATIONAL BUSINESS MACHINES CORPORATION

9.5.1.Company overview
9.5.2.Company snapshot
9.5.3.Operating business segments
9.5.4.Product portfolio
9.5.5.R&D Expenditure
9.5.6.Business performance

9.6.Infosys Limited

9.6.1.Company overview
9.6.2.Company snapshot
9.6.3.Operating business segments
9.6.4.Product portfolio
9.6.6.Business performance

9.7.Mphasis

9.7.1.Company overview
9.7.3.Company snapshot
9.7.4.Product portfolio
9.7.5.Business performance

9.8.NTT Data CORPORATION

9.8.1.Company overview
9.8.2.Company snapshot
9.8.3.Product portfolio
9.8.4.Business performance

9.9.Tata Consultancy Services Limited

9.9.1.Company overview
9.9.2.Company snapshot
9.9.3.Product portfolio
9.9.4.R&D Expenditure
9.9.5.Business performance
9.9.6.Key strategic moves and developments

9.10.Wipro Limited

9.10.1.Company overview
9.10.2.Company snapshot
9.10.3.Operating business segments
9.10.4.Product portfolio
9.10.5.Business performance

LIST OF TABLES

TABLE 01.GLOBAL BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 2020-2028 ($MILLION)
TABLE 02.BFSI BPO SERVICES MARKET FOR CUSTOMER SERVICE, BY REGION 20202028 ($MILLION)
TABLE 03.BFSI BPO SERVICES MARKET REVENUE FOR FINANCE & ACCOUNTING, BY REGION 2020-2028 ($MILLION)
TABLE 04.BFSI BPO SERVICES MARKET REVENUE FOR HUMAN RESOURCE, BY REGION 2020-2028 ($MILLION)
TABLE 05.BFSI BPO SERVICES MARKET REVENUE FOR KPO, BY REGION 2020-2028 ($MILLION)
TABLE 06.BFSI BPO SERVICES MARKET REVENUE FOR PROCUREMENT & SUPPLY CHAIN, BY REGION 2020-2028 ($MILLION)
TABLE 07.BFSI BPO SERVICES MARKET REVENUE FOR OTHERS, BY REGION 2020-2028 ($MILLION)
TABLE 08.GLOBAL BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 09.LARGE ENTERPRISES BFSI BPO SERVICES MARKET REVENUE, BY REGION, 20202028 ($MILLION)
TABLE 10.SMALL & MEDUM-SIZED ENTERPRISES BFSI BPO SERVICES MARKET REVENUE, BY REGION, 20202028 ($MILLION)
TABLE 11.GLOBAL BFSI BPO SERVICES MARKET REVENUE, BY END USER, 2020-2028 ($MILLION)
TABLE 12.BFSI BPO SERVICES MARKET REVENUE FOR BANKS, BY REGION, 2020-2028 ($MILLION)
TABLE 13.BFSI BPO SERVICES MARKET REVENUE FOR CAPITAL MARKETS, BY REGION, 2020-2028 ($MILLION)
TABLE 14.BFSI BPO SERVICES MARKET REVENUE FOR INSURANCE COMPANIES, BY REGION, 2020-2028 ($MILLION)
TABLE 15.BFSI BPO SERVICES MARKET REVENUE FOR OTHERS, BY REGION, 2020-2028 ($MILLION)
TABLE 16.BFSI BPO SERVICES MARKET REVENUE, BY REGION, 20202028 ($MILLION)
TABLE 17.NORTH AMERICA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 18.NORTH AMERICA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 19.NORTH AMERICA BFSI BPO SERVICES MARKET REVENUE, BY END USER, 20202028 ($MILLION)
TABLE 20.NORTH AMERICA BFSI BPO SERVICES MARKET REVENUE, BY COUNTRY, 20202028 ($MILLION)
TABLE 21.U.S. BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 22.U.S. BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 23.U.S. BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 24.CANADA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 25.CANADA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 26.CANADA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 27.EUROPE BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 28.EUROPE BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 29.EUROPE BFSI BPO SERVICES MARKET REVENUE, BY END USER, 20202028 ($MILLION)
TABLE 30.EUROPE BFSI BPO SERVICES MARKET REVENUE, BY COUNTRY, 20202028 ($MILLION)
TABLE 31.UK BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 32.UK BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 33.UK BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 34.GERMANY BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 35.GERMANY BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 36.GERMANY BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 37.FRANCE BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 38.FRANCE BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 39.FRANCE BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 40.ITALY BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 41.ITALY BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 42.ITALY BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 43.SPAIN BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 44.SPAIN BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 45.SPAIN BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 46.NETHERLANDS BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 47.NETHERLANDS BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 48.NETHERLANDS BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 49.REST OF EUROPE BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 50.REST OF EUROPE BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 51.REST OF EUROPE BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 52.ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 53.ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 54.ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY END USER, 20202028 ($MILLION)
TABLE 55.ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY COUNTRY, 20202028 ($MILLION)
TABLE 56.CHINA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 57.CHINA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 58.CHINA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 59.INDIA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 60.INDIA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 61.INDIA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 62.JAPAN BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 63.JAPAN BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 64.JAPAN BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 65.AUSTRALIA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 66.AUSTRALIA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 67.AUSTRALIA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 68.SOUTH KOREA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 69.SOUTH KOREA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 70.SOUTH KOREA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 71.SINGAPORE BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 72.SINGAPORE BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 73.SINGAPORE BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 74.REST OF ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 75.REST OF ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 76.REST OF ASIA-PACIFIC BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 77.LAMEA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 78.LAMEA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 79.LAMEA BFSI BPO SERVICES MARKET REVENUE, BY END USER, 20202028 ($MILLION)
TABLE 80.LAMEA BFSI BPO SERVICES MARKET REVENUE, BY COUNTRY, 20202028 ($MILLION)
TABLE 81.LATIN AMERICA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 82.LATIN AMERICA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 83.LATIN AMERICA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 84.MIDDLE EAST BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 85.MIDDLE EAST BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 86.MIDDLE EAST BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 87.AFRICA BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
TABLE 88.AFRICA BFSI BPO SERVICES MARKET REVENUE, BY ENTERPRISE SIZE, 20202028 ($MILLION)
TABLE 89.AFRICA BFSI BPO SERVICES MARKET REVENUE, BY END USER ,2020-2028 ($MILLION)
TABLE 90.ACCENTURE PLC: COMPANY SNAPSHOT
TABLE 91.ACCENTURE PLC: PRODUCT PORTFOLIO
TABLE 92.COGNIZANT: COMPANY SNAPSHOT
TABLE 93.COGNIZANT: OPERATING SEGMENTS
TABLE 94.BFSI BPO SERVICES: PRODUCT PORTFOLIO
TABLE 95.CONCENTRIX CORPORATION: COMPANY SNAPSHOT
TABLE 96.CONCENTRIX CORPORATION: PRODUCT PORTFOLIO
TABLE 97.GENPACT: COMPANY SNAPSHOT
TABLE 98.GENPACT: OPERATING SEGMENTS
TABLE 99.CINNOBER: PRODUCT PORTFOLIO
TABLE 100.INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT
TABLE 101.INTERNATIONAL BUSINESS MACHINES CORPORATION: OPERATING SEGMENTS
TABLE 102.INTERNATIONAL BUSINESS MACHINES CORPORATION: PRODUCT PORTFOLIO
TABLE 103.INFOSYS LIMITED: COMPANY SNAPSHOT
TABLE 104.INFOSYS LIMITED: OPERATING SEGMENTS
TABLE 105.INFOSYS LIMITED: PRODUCT PORTFOLIO
TABLE 106.MPHASIS.: COMPANY SNAPSHOT
TABLE 107.MPHASIS.: PRODUCT PORTFOLIO
TABLE 108.NTT DATA CORPORATION: COMPANY SNAPSHOT
TABLE 109.NTT DAT CORPORATION: PRODUCT PORTFOLIO
TABLE 110.TATA CONSULTANCY SERVICES LIMITED: COMPANY SNAPSHOT
TABLE 111.TATA CONSULTANCY SERVICES LIMITED: PRODUCT PORTFOLIO
TABLE 112.TATA CONSULTANCY SERVICES LIMITED: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 113.WIPRO LIMITED: COMPANY SNAPSHOT
TABLE 114.WIPRO LIMITED: OPERATING SEGMENTS
TABLE 115.WIPRO LIMITED: PRODUCT PORTFOLIO

LIST OF FIGURES

FIGURE 01.KEY MARKET SEGMENTS
FIGURE 02.GLOBAL BFSI BPO SERVICES MARKET SNAPSHOT, BY SEGMENTATION, 20202028
FIGURE 03.BFSI BPO SERVICES MARKET SNAPSHOT, BY REGION, 20202028
FIGURE 04.BFSI BPO SERVICES MARKET: TOP IMPACTING FACTOR
FIGURE 05.TOP INVESTMENT POCKETS
FIGURE 06.MODERATE BARGAINING POWER OF SUPPLIERS
FIGURE 07.MODERATE POWER OF BUYERS
FIGURE 08.MODERATE THREAT OF SUBSTITUTES
FIGURE 09.HIGH THREAT OF NEW ENTRANTS
FIGURE 10.HIGH COMPETITIVE RIVALRY
FIGURE 11.GLOBAL BFSI BPO SERVICES MARKET REVENUE, BY SERVICE TYPE, 20202028 ($MILLION)
FIGURE 12.COMPARATIVE SHARE ANALYSIS FOR BFSI BPO SERVICES MARKET FOR CUSTOMER SERVICE, BY COUNTRY, 2020 & 2028(%)
FIGURE 13.COMPARATIVE SHARE ANALYSIS FOR BFSI BPO SERVICES MARKET FOR FINANCE & ACCOUNTING, BY COUNTRY, 2020 & 2028(%)
FIGURE 14.COMPARATIVE SHARE ANALYSIS FOR BFSI BPO SERVICES MARKET FOR HUMAN RESOURCE, BY COUNTRY, 2020 & 2028(%)
FIGURE 15.COMPARATIVE SHARE ANALYSIS FOR BFSI BPO SERVICES MARKET FOR KPO, BY COUNTRY, 2020 & 2028(%)
FIGURE 16.COMPARATIVE SHARE ANALYSIS FOR BFSI BPO SERVICES MARKET FOR PROCUREMENT & SUPPLY CHAIN, BY COUNTRY, 2020 & 2028(%)
FIGURE 17.COMPARATIVE SHARE ANALYSIS FOR BFSI BPO SERVICES MARKET FOR OTHERS, BY COUNTRY, 2020 & 2028(%)
FIGURE 18.GLOBAL BFSI BPO SERVICES MARKET, BY ENTERPRISE SIZE, 2020-2028
FIGURE 19.COMPARATIVE SHARE ANALYSIS OF LARGE ENTERPRISES BFSI BPO SERVICES MARKET, BY COUNTRY, 2020 & 2028 (%)
FIGURE 20.COMPARATIVE SHARE ANALYSIS OF SMALL & MEDIUM-SIZED ENTERPRISES BFSI BPO SERVICES MARKET, BY COUNTRY, 2020 & 2028 (%)
FIGURE 21.GLOBAL BFSI BPO SERVICES MARKET, BY END USER, 2020-2028
FIGURE 22.COMPARATIVE SHARE ANALYSIS OF BFSI BPO SERVICES MARKET FOR BANKS, BY COUNTRY, 2020 & 2028(%)
FIGURE 23.COMPARATIVE SHARE ANALYSIS OF BFSI BPO SERVICES MARKET FOR CAPITAL MARKETS, BY COUNTRY, 2020 & 2028 (%)
FIGURE 24.COMPARATIVE SHARE ANALYSIS OF BFSI BPO SERVICES MARKET FOR INSURANCE COMPANIES, BY COUNTRY, 2020 & 2028 (%)
FIGURE 25.COMPARATIVE SHARE ANALYSIS OF BFSI BPO SERVICES MARKET FOR OTHERS, BY COUNTRY, 2020 & 2028 (%)
FIGURE 26.U.S. BFSI BPO SERVICES MARKET REVENUE, 2020-2028 ($MILLION)
FIGURE 27.CANADA BFSI BPO SERVICES MARKET REVENUE, 2020-2028 ($MILLION)
FIGURE 28.UK BFSI BPO SERVICES MARKET REVENUE, 2020-2028 ($MILLIO

Major Companies

  • Accenture PLC
  • Cognizant
  • Concentrix Corporation
  • Genpact
  • IBM Corporation
  • Infosys Limited
  • Mphasis
  • NTT Data Corporation
  • Tata Consultancy Services Limited
  • Wipro Limited

Major Segmentation

by Service Type

  • Customer Service
  • Finance & Accounting
  • Human Resource
  • KPO
  • Procurement and Supply Chain
  • Other

By Enterprise Size

  • Large Enterprises
  • Small and Medium-sized Companies

by the End-User

  • Banks
    • Commercial Banking
    • Retail Banking
    • Cards
    • Lending
  • Capital Markets
    • Investment Banking
    • Brokerage
    • Asset Management
    • Other
  • Insurance Companies
  • Other

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